Privacy Policy

At Grab Free Phone, your privacy matters. As a certified 501(c)(3) non-profit organization, we are committed to protecting your personal information and using it responsibly. We assist eligible individuals in applying for free government-supported devices and services through programs like Lifeline and the Affordable Connectivity Program (ACP).

1. Information We Collect

We may collect the following types of information from you:

  • Personal details (e.g., name, address, phone number, email)
  • Eligibility information (e.g., income level, SNAP, Medicaid participation)
  • Application-related preferences (e.g., device type, provider)
  • Technical data (e.g., IP address, browser, usage stats)

2. How We Use Your Information

We only use your information to:

  • Check eligibility and complete applications for ACP and Lifeline
  • Connect you with FCC-approved providers
  • Provide status updates and support
  • Improve our website and services

We do not sell or rent your personal information to anyone.

3. Data Security

We use industry-standard security practices such as SSL encryption and secure data storage. Access is limited to authorized team members and trusted partners only. While we work to protect your information, no system is completely secure.

4. Sharing with Third Parties

Your data may be shared only with:

  • Government-approved wireless providers for application processing
  • Official agencies if legally required
  • Service partners that help us operate our website securely

All partners are required to respect your privacy and comply with data protection laws.

5. Your Rights

You may request to:

  • Access your personal data
  • Correct inaccurate information
  • Withdraw consent for future use
  • Request deletion of your data (if program rules allow)

To make a request, email us at support@grabfreephone.org

6. Children’s Privacy

Our services are intended for people aged 18 and older. We do not knowingly collect data from children under 13. If we do, please contact us to remove the data immediately.

7. Cookies and Tracking

We use cookies to:

  • Monitor website performance and visitor behavior
  • Personalize your experience
  • Analyze traffic through tools like Google Analytics

You can turn off cookies in your browser settings if you prefer.

8. Third-Party Websites

We may link to government or trusted third-party sites. We are not responsible for their privacy practices. Please review their policies when you visit those websites.

9. Updates to This Policy

We may update this policy periodically. Changes will be reflected on this page with an updated date. Please check back regularly to stay informed.

10. Contact Us

If you have any questions or concerns about your privacy, you can contact us:

Grab Free Phone
71-2 69th Pl, Glendale, NY 11385, USA
Email: support@grabfreephone.org
Phone: (929) 431-7812
Support Hours: Mon–Fri, 9 AM–6 PM (EST)